Shipping Policy
Last Updated: October 2025
At Cozy Kleen, we work to ensure that your orders reach you quickly, safely, and in perfect condition. Please review our shipping policy below to understand how we handle deliveries.
Order Processing
All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays). You’ll receive an email or message confirmation with your tracking details once your order has been shipped.
Delivery Time
Orders are typically delivered within 5–8 business days of confirmation, depending on your location and courier availability.
Delivery delays may occasionally occur due to unforeseen circumstances such as logistics restrictions, weather, or high-demand periods.
Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment. From time to time, Cozy Kleen may offer free shipping promotions on selected orders or products.
Risk of Loss or Damage
All products are carefully packed and dispatched through trusted delivery partners.
However, risk of loss or damage passes to the buyer upon delivery at the shipping address provided. Please ensure your address details are accurate and complete when placing an order.
Damaged or Missing Items
If your order arrives damaged, incomplete, or tampered with, please contact us within 48 hours of delivery with photos or videos for verification. We will arrange a replacement or refund as per our Refund Policy.